Terms of Service

These terms govern your use of Brilloo services. Please read them carefully before using our platform.

Last Updated: November 25, 2025

Key Highlights

Important aspects of our terms and service commitment

Enterprise Security

SOC 2 compliant with industry-standard encryption

Legal Compliance

Full compliance with international regulations

Clear Terms

Transparent and easy-to-understand conditions

Global Coverage

Available in multiple languages and regions

Terms & Conditions

Comprehensive overview of our service terms and user responsibilities

Acceptance of Terms

By accessing and using Brilloo services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our services.

You are at least 18 years old or have parental consent
You have the legal capacity to enter into this agreement
You will comply with all applicable laws and regulations
You understand that these terms may be updated from time to time
You consent to receive push notifications and communications via Firebase Cloud Messaging
You acknowledge our enhanced security measures including Row Level Security policies
You consent to privacy-focused analytics tracking via Vercel Web Analytics
You consent to Google Ads conversion tracking for advertising effectiveness
If using social login, you agree to the terms of Google and Facebook OAuth
Business users consent to employee access management and role-based permissions

Service Description

Brilloo provides a comprehensive platform that connects customers with car wash services and helps businesses manage their operations. Our services include:

Location-based car wash discovery with Google Maps integration
Online booking and reservation management
Secure payment processing and billing
Service-based loyalty programs (buy X get 1 free)
Vehicle management and service history tracking
Multi-language support (Spanish and English)
Business dashboard for car wash owners
Subscription plan management with branch limits
Email notifications and communications
Customer support and help center
Progressive Web App (PWA) functionality
File upload and image management
Public company and branch pages
Analytics and business reporting
Firebase Cloud Messaging (FCM) for push notifications
Enhanced admin dashboard with user management and impersonation
Row Level Security (RLS) for enhanced data protection
Trial subscription management with automated expiration notifications
Loyalty redeem code system with automated notifications
Enhanced form standardization and validation
Rollbar integration for error tracking and platform monitoring
Service worker v2.1 with improved offline functionality
Vercel Web Analytics for privacy-focused usage insights
Google Ads conversion tracking for marketing optimization
Social authentication via Google and Facebook OAuth
Excel export functionality for business reports and analytics
Employee management system with role-based access control
Car registration and management system
Concurrent reservation limits to manage service availability and capacity

User Responsibilities

As a user of our services, you agree to:

Provide accurate and current information including valid vehicle details
Maintain the security of your account credentials and payment information
Use the service only for lawful purposes and legitimate car wash bookings
Respect the rights of other users, service providers, and car wash businesses
Follow all published guidelines, policies, and subscription plan limits
Report any suspected violations, security issues, or fraudulent activities
Comply with all applicable laws and regulations in your jurisdiction
Maintain appropriate vehicle information and update it when changes occur
Use location services responsibly and respect privacy settings
Pay all fees and charges in a timely manner
Manage push notification preferences and FCM token settings appropriately
Respect administrative controls and security measures
Use trial subscriptions responsibly and convert to paid plans when required
Maintain appropriate loyalty program participation without abuse
Follow enhanced security protocols and access controls
Provide accurate vehicle information when required
Use social authentication responsibly and maintain account security
Business users must properly manage employee access and permissions
Use data export features responsibly and protect exported business data
Understand that reservation availability may be limited by concurrent reservation limits set by businesses
Respect rate limiting measures implemented for platform security and abuse prevention

Payment Terms

Terms and conditions for payment when using Brilloo services:

All prices are displayed in local currency and include applicable taxes
Payment is processed securely through approved payment processors with PCI DSS compliance
Subscription fees are billed monthly or annually based on your selected plan
Refunds are subject to our refund policy and service provider terms
You authorize us to charge your selected payment method for services and subscriptions
Fraudulent transactions will be reported to authorities and may result in account termination
Business users must maintain valid payment methods for subscription billing
Late payments may result in service suspension or account termination
All fees are non-refundable except as required by law or our refund policy
Trial subscriptions automatically convert to paid plans upon expiration
Loyalty program rewards and redeem codes are subject to terms and conditions
Enhanced admin features may require additional verification and security measures

Prohibited Uses

You may not use our services for any of the following:

Illegal activities or law violations
Harassment, abuse, or harm to others
Spam, fraud, or deceptive practices
Unauthorized access to systems or data
Interference with service operations or API abuse
Violation of intellectual property rights
Creating fake reservations or booking abuse
Attempting to circumvent subscription plan limits
Sharing account credentials or unauthorized account access
Using the platform for non-car wash related services
Attempting to manipulate loyalty programs or rewards
Uploading inappropriate or illegal content
Abusing push notification systems or FCM token management
Attempting to bypass Row Level Security policies
Unauthorized use of admin features or impersonation capabilities
Manipulating trial subscriptions or expiration systems
Interfering with error tracking or monitoring systems
Blocking or interfering with analytics and conversion tracking
Misusing social authentication or sharing OAuth tokens
Unauthorized access to employee management features
Abusing data export features or sharing exported business data without authorization
Providing false vehicle information

Push Notifications and Communications

Our notification system includes:

Firebase Cloud Messaging (FCM) for real-time updates
Reservation confirmations and status changes
Loyalty reward notifications and redeem code alerts
Trial expiration reminders and subscription updates
Business announcements and service notifications
You can control notification preferences in your account settings
FCM tokens are managed securely and in accordance with your preferences
Notification delivery is optimized for your device and usage patterns
You may opt out of certain notification types while maintaining essential service communications

Administrative Features and Security

Enhanced administrative capabilities are subject to:

User impersonation for customer support and troubleshooting purposes only
Comprehensive audit trails and activity logging for all administrative actions
Enhanced security controls and access management protocols
Row Level Security (RLS) policies for data protection
Strict controls on administrative access and permissions
All administrative actions are monitored and logged for security purposes
Enhanced company and business account management capabilities
Improved user management and support features

Analytics and Advertising Consent

By using our platform, you agree to:

Vercel Web Analytics tracking for privacy-focused usage insights without cookies
Google Ads conversion tracking to measure advertising campaign effectiveness
Aggregated and anonymized data collection for platform improvement
No personal identifiers are used in analytics or advertising tracking
You can opt out of certain tracking through your browser settings
All tracking complies with GDPR and international privacy regulations

Social Authentication (OAuth)

When using Google or Facebook login:

You authorize us to access your basic profile information (name, email, photo)
Authentication is managed through secure OAuth 2.0 protocols
You agree to comply with Google and Facebook's terms of service
We do not access your social media passwords or post without permission
You can disconnect social login at any time from account settings
Social authentication data is subject to the same privacy protections

Business Data Exports

Business users using Excel export features agree to:

Protect exported business data and customer information responsibly
Use exported data only for legitimate business purposes
Comply with data protection regulations when handling exported data
Not share exported customer data with unauthorized third parties
Maintain security of downloaded files and reports
Delete exported data when no longer needed for business purposes

Employee Accounts and Access

Business owners managing employee accounts agree to:

Properly configure employee roles and permissions
Monitor employee access to business data and customer information
Revoke employee access when employment ends or roles change
Train employees on proper use of platform features and data security
Maintain audit logs of employee actions and data access
Take responsibility for actions performed by employee accounts

Reservation Availability and Limits

Reservation availability is subject to the following:

Businesses may set concurrent reservation limits for their services to manage capacity
Concurrent reservation limits restrict how many customers can book the same service at overlapping times
When a service reaches its concurrent reservation limit, additional bookings for that time slot will be unavailable
Reservation availability is checked in real-time and may change as other customers make bookings
If a time slot is unavailable due to concurrent limits, you may need to select an alternative time
Businesses set their own concurrent reservation limits based on their operational capacity
We are not responsible for unavailability due to concurrent reservation limits set by businesses
Concurrent reservation limits help ensure quality service delivery and prevent overbooking

Limitation of Liability

Our liability is limited as follows:

Disclaimer:

Services are provided 'as is' without warranties. We are not responsible for indirect, incidental, or consequential damages. Push notification delivery is subject to third-party service availability and device compatibility.

Questions About Our Terms?

We're here to help. Contact our legal team for any questions about these terms of service.

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